Terms &

Conditions

Here we have listed our terms and conditions for our clients to reference. We have been blessed with amazing clients which hasn't forced us to enforce our company policies often, but we must make our terms and conditions extremely clear in the event they need to be implemented. Our FAQ are at the bottom of the page.

Please read the following sections very carefully.

  • How To Prepare For Your Appointment

Please arrive 15 minutes prior to your appointment in order to get settled in to the space and complete any necessary paperwork at the front desk. Please note that you are reserving a specific appointment slot with an assigned practitioner at Lilly May Massage, so if you need to cancel your reservation please do so as early as possible. Please refer to our cancellation policy for full details.

 

When you prepare for a massage, plan to wear or bring loose clothing with you to make for a smooth transition as you will be asked to undress to your level of comfort. Having loose clothing makes it more comfortable post massage in getting dressed easily.

 

After your massage you may feel soreness or relaxed. Make sure to be hydrated prior to your session for best results. Post massage be prepared to drink plenty of water following your session as this allows the toxins to continue to release and heal the body 24-48 hours after the massage.

 

Your massage therapist is here to help you feel better. If you have a problem area or solely want to relax please let your therapist know. During the session all natural oils & lotions will be used to reduce friction during your massage so please communicate any allergies to your therapist that you may have. Additionally, your therapist is a licensed professional that aims to achieve your goals, please vocalize any discomfort and your therapist will adjust the massage to your needs.

  • Cancellation / Reschedule Policy

Lilly May Massage's Cancellation Policy requires all clients to cancel or rescheduling an appointment no less than 24 hours before your existing appointment. You may alter your appointment via your online portal or calling our office during business hours. *

 

If you fail to adhere to these guidelines you will be subject to cancellation fees. Cancellation fees are in the amount of the session you have pre-booked. If the cancellation fees are not paid, no further appointments will be allowed to be scheduled until outstanding balance is received in full.

 

It is at our sole digression to apply the fees to another appointment in the event of a serious emergency.

 

In the event of excessive cancelling or rescheduling an appointment we reserve the right to refuse further service as this action affects our business schedule and prevents willing clients from utilizing that time slot.

 

We know things come up and emergencies happen, we simply ask to be mindful of our time and always remember we are always here to help you!

*In the event multiple appointments are booked for several people by an individual or company the cancellation/reschedule policy will be discussed on a case by case basis and listed on invoice when appointments are purchased.

  • No Call / No Show Policy

Any client that misses an appointment without calling or rescheduling forfeits their timed slot as well as are subject to cancellation fees.

 

Cancellation fees are in the amount of the session you have pre-booked. If the cancellation fees are not paid, no further appointments will be allowed to be scheduled until outstanding balance is received in full.

 

When a client No Call/No Shows there will not be the possibility to apply the fees to another appointment.

 

We always reach out and attempt call the phone number provided to confirm your attendance when you are more than five minutes late as a courtesy.

 

We make every attempt to make it easy in remembering your appointment. We send out multiple reminders of your appointment via email as well as text messages to you.

 

In the event of three no call/no shows we reserve the right to refuse further service as this action affects our business schedule and prevents willing clients from utilizing that time slot.

 

We know things come up and emergencies happen, we simply ask to be mindful of our time and always remember we are always here to help you!

  • Tardiness / Late Policy

Tardiness / Late Policy allows our client the flexibility of a 15 minutes grace period. What this means is, you are allowed to arrive within 15 minutes after your scheduled time slot with no penalties. We understand the Miami traffic and have no problem being flexible for our clients.

 

Any client arriving after the 15 minutes grace period will be subject to cut into their service time. For example:

  • If a client schedules a 60 minute appointment at 1:00pm and arrives at 1:30pm, they will only get 45 minutes of service.

  • They receive 45 minutes because because of our 15 minute grace period. Therefore, we can only account for 15 minutes out of the 30 minutes they were late.

 

Any client arriving after 30 minutes from their scheduled appointment will forfeit the session resulting in a cancellation. At this time we would enforce our cancellation policy. Please refer to our cancellation policy for full details.

 

In the event of excessive tardiness we reserve the right to refuse further service as this action affects our business and prevents willing clients from utilizing that time slot.

 

We know things come up and emergencies happen, we simply ask to be mindful of our time and always remember we are always here to help you!

  • Frequently Ask Questions

Where are you located?

Lilly May Massage is located at

14331 SW 120th Street

Suite #211

Miami, FL 33186.

 

What are you near?

Our closest landmark is Tamiami Airport. We are 5 minutes from London Square.

 

How do you get to the massage studio?

We are located in the rear of the building marked 14331. We are the first office after the elevator lobby on the second floor.

 

Is your building elevator accessible?

Yes, the elevator is accessible through the clear glass doors located in the center of the building.

 

Is there free parking?

Yes, we have a parking lot in the front of our building as well as in the rear of the building. We recommend parking in the rear side as that is where our studio is located.

Location

​14331 SW 120th Street

Suite 211

Miami, FL 33186

Establishment # 40503

Contact

(305) 799-4769​

Biz@LillyMayDawes.com

  • Instagram
  • Facebook
  • Yelp

© 2023 by Lilly May Massages